Frequently Asked Questions

Do you offer medical exams for groups
BMC Services offers medical exams to both individuals and groups ( companies)
Mon, 18 Nov, 2019 at 2:58 PM
What should I bring when coming to BMC
Patients are required to bring Medical Aid Card ID Card / Passport/ Drivers License Referral letter if refereed from another center
Tue, 19 Nov, 2019 at 8:56 AM
What is the observation Ward and how long do i stay in obs
The Observation Unit cares for patients whose condition needs to be monitored for an extended time—up to 23 hours—to determine if it is necessary to ...
Tue, 19 Nov, 2019 at 9:01 AM
AM I allowed to speak to patients in ICU Wards
Intensive Care Unit patients have no phones in their rooms. Intensive Care Unit nurses will relay information to immediate family members only.
Tue, 19 Nov, 2019 at 9:01 AM
What do I do if I have queries about my bill
Call BMC on these numbers and ask for the Billing Department  or visit BMC Hospital in person and ask to see the Billing Department 08688002612 0864421...
Tue, 19 Nov, 2019 at 9:04 AM
Can I get a copy of my medical records or sent someone
Medical Records will be given to an authorized persons from the family and or anyone authorized by the law to do so. 
Tue, 19 Nov, 2019 at 9:08 AM
Can I get my lab results over the phone
The physician can release the lab results over the phone if the results are being made available as part of a visit or treatment episode. All other requests...
Tue, 19 Nov, 2019 at 9:10 AM
If I pay my medical aid subs anuaaly, do waiting periods still apply.
Yes
Tue, 19 Nov, 2019 at 9:13 AM
Can I claim for hospitalization if I am hospitalized outside Zimbabwe
Not currently covered
Tue, 19 Nov, 2019 at 9:15 AM
Will I have to pay before I receive services?
If you are an insured patient and have a co payment for services, you will need to pay your co payment at check-in. If you are an uninsured patient, you wi...
Tue, 19 Nov, 2019 at 9:21 AM